Kayla Rae Whitaker is the author of The Animators, her 2017 debut which remains one of my favorites after 13 years and over a thousand reviews. Now she has returned with Returns and Exchanges, a more complex, ambitious novel, yet written with the same mastery of the language and the heart. My thanks go to NetGalley and Random House for the review copy; this book is for sale now.

Our story is set in Kentucky and begins on Christmas Eve in 1979. We have a hardworking family that owns and runs a good-sized store; think of something like a mom-and-pop version of Target. The Baker-Taylor store is hopping on Christmas Eve. The owners, Fred Taylor and Fran Taylor, nee Baker, are frazzled but satisfied. The two older sons are working registers; the two little kids are playing in the stockroom. They close up, clean up, and leave to celebrate the holiday.

During the recession of the 1980s they do well; theirs is an unpretentious business that bargain hunters love. As they succeed, they expand, and soon Fred is full of himself, trying to fit in with the local movers and shakers. He joins a rightwing fraternal organization and lives to impress. Fran, on the other hand, is doing most of the work. She knows what money is coming in, what’s going out; which stores are doing well, which are struggling. She is not trying to impress anyone, but falls hard for an employee named Wendy.

Nobody expected this!

And so the beginning of the book focuses primarily on Fran, and I begin to see her as the protagonist, but this is one of those epic family tales, and so as time moves forward, we begin to see different points of view. The elder sons begin to hate the business. It prevents the children from having social lives, and Fred is hard to please. Josiah, the eldest, decides to leave for college, and Baker-Taylor stores don’t loom large in his future plans. Sam, the second youngest, is an artist, and he suffers from mental health issues that Fred cannot accept. Fred thinks Sam is weak, and he doesn’t make the family or the business look good in the public eye. The two young children, Benny and Birdie, grow up largely cared for by others, because their parents are always working (or with Wendy.)

In many ways, it’s like watching a traffic accident in slow motion. I’m leaning forward, as if I might climb into the book itself and shout warnings.

The nearest thing we have to an objective observer is Fran’s brother-in-law, Jack. Jack is gay, but he keeps it quiet and hidden, and so does his loving, understanding wife. He catches onto the changes occurring within the family, including between Fran and Wendy. He tells Josiah privately,

Were your father to find out, God help us, it might break him. But it also might do something else…he’s running with a different crowd now. It’s made him a little rougher. But that’s not my big concern. It’s the board. It’s the shareholders. People who see all the fun family commercials. Do I have to elaborate on what could happen to her if folks caught wind of this?

Truer words were never spoken.

But the most critical aspect of this story, with all of its moving parts, is the way the characters are built. I feel as if I know them all deeply. Fred is the least developed character here, but I know that’s because not that much inward development happens when you’re shallow and not as smart as the rest of the family. And hopefully, that statement reveals how effective the alchemy is here: I’m not thinking about what Whitaker does with the characters. I’m thinking of the characters themselves, as if I might walk around the corner and bump into one of them.

Of course I won’t tell you how it ends, but it feels right to me, strangely satisfying.

For those that love epic family stories with deep, layered characters, this book is highly recommended. It’s one of the year’s best.